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Privacy: Fundamentals

Cloud Complete places great importance on keeping each player's personal data secure and on providing clients with a comfortable, reliable platform experience.

Users can be reassured that Cloud Complete is operated by Aphrodite Communications N. V. and licensed by the government of Curacao under licence number 365/JAZ. In addition, the company adheres to relevant international legal standards on privacy.

Customers are encouraged to use the website not only for entertainment but also to access useful information in the News section. From time to time users will be notified of updates to this policy; please note that continued use of the organisation’s services following an update constitutes the player's automatic consent to the changes.

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Legal Terms

Cloud Complete welcomes users' interest in creating an account on this website; however, account creation may not be available to certain groups:

  • You must be at least 18 years old to begin any activity at this institution. Additionally, please check the laws of your country, as the age of majority may differ in some jurisdictions.

Data Groups

Depending on the actions taken by the user on the web page, Cloud Complete online casino may receive certain information:

  • Creating an account requires providing personal information, including first name, last name, date of birth, address and country of residence.
  • Contacting customer support or leaving notes on the web page enables the organisation to collect the user’s phone number and email address.
  • When you visit a gambling establishment and use its services or products, Cloud Complete receives information such as your IP address, device type, operating system and other technical characteristics.

Application of Details

Cloud Complete will never use users’ personal data for unlawful purposes. Processing is carried out on transparent, lawful grounds that serve both parties. Below you can explore the main uses of personal information:

  • Full participation by the client on the official website, the Cloud Complete app, or the mobile version of the site.
  • The ability to submit requests or questions to company staff and receive responses.
  • Carry out user screening and related diagnostics.
  • Processing stakes, transactions and other requests from members.
  • Notice of changes to the privacy policy or other documents.
  • Providing details on current and upcoming promotions.
  • Collection of statistical data to enhance the institution's performance.

Customer Capabilities

Although users accept the privacy policy before starting the game, they retain several important rights:

  • The player may opt out of receiving promotional tickets based on preferences gathered from their personal details.
  • The client can confirm that the organisation has collected reliable data.
  • Users may request that their personal information be corrected or supplemented.
  • In some cases, a player may object to the collection and analysis of personal data.

Security Check

Cloud Complete reserves the right to carry out security checks at any time to verify information provided by the client where a breach of these terms or the law is suspected. The organisation may contact third parties to obtain necessary information, for example a bank to confirm details of a payment methods or transaction history. The client consents to such checks and will cooperate with its staff if requested.

Security Guarantees

Cloud Complete recognises that players value the confidentiality of the information they provide, and therefore the organisation employs all available measures to protect customer data:

  • All data is stored in the archive in encrypted form and secured with a password.
  • The company employs advanced security systems and antivirus software.
  • The organisation ensures that partners and providers implement appropriate security measures.

Third-Party Resources

On this website, customers may find links to external sites. Please note that Cloud Complete is not responsible for the privacy practices of those sites, and customers therefore assume any risks associated with visiting third-party resources.