Purpose and Scope of the Policy
Cloud Complete is a registered organisation managed by Aphrodite Communications N. V. and licensed by the government of Curacao. It therefore complies with all applicable international and national laws governing the gambling industry, including anti-money laundering legislation.
The organisation strives to provide a safe, secure and stable environment for all players. Appropriate measures are implemented to verify each player's identity and to prevent unauthorised access to our services and products. The primary steps in this verification process are identity confirmation via official documentation and verification of the payment method.
Cloud Complete casino reserves the right to amend or supplement elements of this policy to ensure its effective implementation. Any changes will be made in accordance with European Union anti-money laundering legislation, including measures adopted between 2015 and 2017. Users will be notified in advance of any updates to allow time to review the revised procedures or other provisions.
Money Laundering: Various Definitions
This offence is defined in several ways, which can cause confusion. Accordingly, Cloud Complete outlines the principal meanings of black money:
- The transfer of money or property obtained through criminal activity to conceal its origin or to assist the offender.
- Concealment of the origin and whereabouts of funds obtained by unlawful means.
- Use, disposal and transfer of currency with knowledge of its illegal nature.
- Participation in, complicity with or incitement to activities aimed at obtaining illicit funds.
Client Verification
To ensure the client is not involved in money laundering, they must complete a three-stage verification process.
Step #1
At this stage, the user must provide the information required for subsequent verification. Typically, the client completes a form with their first and last name, date of birth, email address, mobile number and postal address.
Step #2
The second stage involves verifying the accuracy and completeness of the information you provided in the first stage. This is required only if you intend to deposit or withdraw more than $2,000. You must provide a photograph of an identity document and complete a bank verification to confirm ownership of the payment method.
Step #3
If a client deposits or withdraws more than $5,000, they will be required to complete additional verification. The client must declare the source of wealth and verify their connection to it.
Know Your Customer (KYC) Policy
A key element of our anti-money laundering policy is the full verification of a client's identity. While the three verification steps above relate primarily to monetary transactions, the 'know your customer' policy requires a comprehensive review of the player.
After creating a profile, clients must verify their identity by submitting a valid identity document. The document photo must clearly show the holder's full name (forename and surname), date of birth, country and city of residence, and a clear photograph. If required, Cloud Complete staff may request additional information.
Customer Service
Users of Cloud Complete may contact customer support to clarify the terms of the policy or to submit a complaint or suggestion. Please use the email address compliance@testokg14.best.